Privacy Policy

When you create or use a Billsite account, we may collect information such as your name, email address, phone number, profile photograph where provided, authentication information, referral information, wallet activity, transaction details, virtual account information, service purchase information, and basic device or technical information.

We collect information that is reasonably necessary to operate, secure, improve, and provide Billsite services.

You may create or access your Billsite account using Google Sign-In. When you use Google Sign-In, Billsite may receive basic information made available by Google, such as your name, email address, and profile picture.

This information may be used to create and maintain your Billsite account, identify your account, personalize your experience, and help protect your account.

Billsite does not request access to your Google contacts, Gmail messages, Google Drive files, or other Google services unless a specific feature requires it and you separately authorize that access.

We may use your information to create and manage your account, authenticate users, process requested services, maintain wallet and transaction records, process deposits and withdrawals, verify service information, provide customer support, operate the referral programme, detect fraud or abuse, improve our platform, communicate important account and transaction information, and comply with applicable legal requirements.

Because Billsite provides digital and financial services, we maintain records necessary to operate your account. These may include transaction references, amounts, statuses, wallet activity, service details, virtual account information, and information required to reconcile transactions, rewards, and refunds.

Billsite may use trusted third-party providers for authentication, email delivery, hosting, financial transactions, virtual accounts, airtime, data, electricity, education, and other requested services. We may provide such providers with information reasonably necessary to perform the requested operation.

We may send emails relating to account verification, password recovery, security events, transaction notifications, important service announcements, and customer support.

Billsite may use cookies, local storage, session technologies, and similar tools to maintain authentication sessions, remember preferences, improve functionality, and protect the platform. We may also collect technical information such as IP address, browser type, operating system, device information, and basic usage information for security, troubleshooting, and service improvement.

We do not sell your personal information. We may share limited information with service providers, payment and financial providers, authentication providers, security providers, professional advisers, or authorities where required by law or reasonably necessary to provide services, prevent fraud, protect users, or protect Billsite.

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. Sensitive credentials such as passwords and transaction PINs are protected using appropriate security controls. However, no internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary to provide our services, maintain financial and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate interests. When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion where legally applicable, information about how your data is used, or restriction or objection to certain processing. Some requests may be limited where we are legally required to retain information or need it to provide requested services.

You are responsible for protecting your account credentials and transaction PIN. Never share your password, verification codes, transaction PIN, or other security credentials with another person. Billsite will not ask you to disclose your transaction PIN through an unsolicited message.

Billsite does not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information improperly, please contact us so we can review and take appropriate action.

Billsite may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of third-party services that we do not control. We encourage users to review the privacy policies of those services.

We may update this Privacy Policy when our services, technology, privacy practices, or legal obligations change. When material changes are made, we may update the effective date and provide additional notice where appropriate.

For privacy questions, complaints, requests, or concerns about how your information is handled, contact Billsite through: